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Accessibility

at Posterlounge

Report an accessibility issue

Our commitment to accessibility

At Posterlounge GmbH, we are committed to ensuring digital accessibility across our 17 online shops and associated systems. Our aim is to make our products, customer service and support accessible to everyone. This statement outlines our efforts to comply with national laws and international web accessibility standards.

Contents of this statement

Our efforts to improve digital accessibility

Since February 2025

  • Ongoing training for our internal accessibility contacts, who are responsible for establishing standards and ensuring quality
  • Expansion of our FAQs and customer support to include specific answers on using our online shop in an accessible way
  • Regular staff training and briefings in the content, design and development departments to embed accessibility into our processes – including maintaining an accessible website and the creation of accessible PDFs and social media posts
  • Company-wide general training sessions through our internal learning platform for all Posterlounge GmbH employees, to raise awareness of digital accessibility and explain how to apply relevant standards
  • The use of powerful technologies such as ‘Algolia’ to provide fast, intuitive search and filter functions for our users
  • An option to skip directly to the main content via a link that allows users to bypass the header section – our support and FAQ sections are accessible directly above the main menu to ensure quick assistance

Compliance status

Posterlounge GmbH adheres to the recommendations of the Web Content Accessibility Guidelines (WCAG) 2.2, to improve accessibility for people with disabilities.

Our 17 online shops are partially compliant with Web Content Accessibility Guidelines – WCAG 2.2 Level AA and the European standard EN 301 549.

Known accessibility issues and workarounds

  • PDF documents on product pages (e.g. care instructions) are mostly not accessible. Alternatively, information is available via our customer support or in our FAQs.
  • Some navigation elements lack alternative text, such as arrow icons for paging through product overview sections (for example, in the “Posters” section). We offer clearly labelled page indicators instead: ‘PAGE 1’, ‘PAGE 2’, etc.
  • Our videos lack subtitles or audio descriptions. These are mainly visual clips showing artworks in home settings. We use descriptive titles and alt text in the HTML source code so screen readers can help convey the content. Alt text is also accessible via a tooltip icon that can be clicked or navigated using a keyboard.
  • Autoplay videos are used on campaign pages for marketing purposes, but users can pause them with a button. As a general rule, we avoid flashing elements and rapid cuts.
  • Keyboard focus and navigation order are not always intuitive – improvements are planned for 2025 on product pages and in the checkout process.
  • No content in Easy Read: we prioritise clear and understandable language across all content, so we do not provide separate Easy Read versions.

Tools and testing

We regularly review and test our content using selected tools to ensure compliance with the Web Content Accessibility Guidelines (WCAG).


  • Audit methodology BITV self-assessment (the “Barrierefreie-Informationstechnik-Verordnung“ is the German regulation on accessible information technology)
  • Most recently comprehensively checked: from 29/01/2025 to 12/02/2025
  • In progress: We’re continuously testing various campaign pages and newly created sub-pages
  • Additional tools used in the browser (Chrome):
    • Lighthouse: An open-source tool that assesses performance and quality, including digital accessibility
    • Silktide Accessibility Checker: An open-source tool for evaluating individual websites according to WCAG criteria with proposals for optimisation

Ways to get in touch

If you need help with a purchase, you can email us at support@posterlounge.co.uk or call our free hotline: 00800 900 900 30. If you’d like to report an accessibility issue, please e-mail us directly at accessibility@posterlounge.co.uk.


Answers to common questions about accessibility can be found in our FAQs at https://www.posterlounge.co.uk/support/.

‘Accessibility is a shared process – every piece of feedback helps us make our online shop more accessible to everyone.’


Maria Pham – Internal contact for digital accessibility, Posterlounge Team


Report a barrier

Accessibility Feedback

Please always contact us first. We will do our best to resolve any reported issues or provide inaccessible information in an accessible format.


Contact person: Maria Pham

E-mail: accessibility@posterlounge.co.uk

FAQ and help topics

Enforcement procedure

If you have contacted us via the above options about the accessibility of our online shop and have not received a satisfactory response within a reasonable timeframe (usually four weeks), you can get in touch with the Enforcement Office of the Commissioner for the Inclusion of Persons with Disabilities at the Saxon State Chancellery.


You can reach them at:
Geschäftsstelle des Landesbeauftragten für Inklusion der Menschen mit Behinderungen bei der Sächsischen Staatskanzlei
Albertstraße 10, 01097 Dresden, Germany


Postal address: Archivstraße 1, 01097 Dresden, Germany
Phone: +49 351 564 12161
Fax: +49 351 564 12169
E-mail: durchsetzungsstelle@sk.sachsen.de


This declaration was created on 24 June 2025.