Due to the current situation and the associated very high volume of parcels, as well as the new import procedures due to Brexit, our shipping service providers are overloaded and temporarily unable to deliver to the UK from Germany.
Orders that were placed in December or January and have not yet been shipped, can unfortunately no longer be sent and are being kept safe at our offices. Orders that were already on their way, but have not yet arrived in the destination country, cannot be delivered either. These orders are therefore being sent back to us by the shipping service providers. We are very sorry about this! We will, of course, resend all orders as soon as possible – once the situation changes.
If you have any questions or would like to change your order, please feel free to contact our customer service: email@example.com
We deliver orders made from within our shop www.posterlounge.co.uk to the United Kingdom only. If you want to place an order to a different European country, you can order on our www.posterlounge.com platform.
The delivery time depends on your ordered articles. The expected delivery date will be displayed within the shopping cart.
We ship our products from Germany, depending on the package size, by DHL or DPD. You will be informed of the shipment number of the respective service provider within the dispatch e-mail. Within the UK, our shipping service providers work with local shipping partners such as Parcelforce.
Please make sure that the name on your letter box or doorbell is legible. If you cannot receive your parcel at home during the day, you may inform us of an alternative delivery address, e.g. your work address.
If the parcel cannot be delivered directly to your hands, a note in your letter box will provide information on where your parcel can be picked up.
The shipping costs depend on the product type as well as the size of your product.
|Size||Product type||Shipping costs|
|S||Posters (without frame), wall stickers||£2.95 per delivery|
|M||Posters with frames, canvas prints, aluminium prints, foam board prints, wood prints, acrylic glass prints, gallery prints||£4.95 per delivery|
If your order contains different product types and/or sizes, we will charge the flat rate for the higher shipping category. The shipping costs for your delivery will be displayed in the shopping cart.
Please report any obvious transport damage directly to the courier and contact us as soon as possible so that we can assert our claims against the courier or with the transport insurance. However, it does not in any way affect your legal rights as a consumer if you do not report the damage immediately.
As of 1st January 2021, the United Kingdom is no longer a part of the VAT area of the EU. We ship our wall prints from Germany, therefore import duties (customs, customs clearance charges and import VAT) may apply to the import into the United Kingdom, depending on the value of the goods, shipping costs and other factors. We will handle the processing for you, so that you can receive your goods as usual, without having to take care of customs clearance yourself.
For delivery to the Channel Islands (Bailiwick of Jersey and Bailiwick of Guernsey) different conditions may apply.