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Delivery

Shipping instructions

We deliver orders made from within our shop www.posterlounge.co.uk to the United Kingdom only. If you want to place an order to a different European country, you can order on our www.posterlounge.com platform.

The delivery time depends on your ordered articles. The expected delivery date will be displayed within the shopping cart.

We ship our products from Germany, depending on the package size, by DHL, DPD or by courier. You will be informed of the shipment number of the respective service provider within the dispatch e-mail. Within the UK, our shipping service providers work with local shipping partners such as Parcelforce.

Note:
Please make sure that the name on your letter box or doorbell is legible. If you cannot receive your parcel at home during the day, you may inform us of an alternative delivery address, e.g. your work address.
If the parcel cannot be delivered directly to your hands, a note in your letter box will provide information on where your parcel can be picked up.

Shipping costs

The shipping costs depend on the product type as well as the size of your product.

Size Product type Shipping costs
S Posters (without frame), wall stickers £2.95 per delivery
M Posters with frames, canvas prints, aluminium prints, foam board prints, wood prints, acrylic glass prints, gallery prints in standard sizes £4.95 per delivery
L Posters with frames, canvas prints, aluminium prints, foam board prints, wood prints, acrylic glass prints, gallery prints in oversizes* £19.95 per delivery

* Formats: 40 × 160 cm, 50 × 150 cm, 60 × 180 cm, 70 × 140 cm, 80 × 160 cm, 90 × 130 cm, 90 × 180 cm, 100 × 100 cm, 100 × 130 cm, 100 × 150 cm, 120 × 120 cm, 120 × 160 cm, 120 × 180 cm

If your order contains different product types and/or sizes, we will charge the flat rate for the higher shipping category (S, M or L). The shipping costs for your delivery will be displayed in the shopping cart.

Delivery of large goods

Products categorised as size L are delivered by our courier service by truck and to the public kerbside or road area closest to your delivery address. The courier does not carry the consignment to your front door unless otherwise expressly agreed.

Please note that shipments may not be delivered to the kerbside if your delivery address:

  • is located in a traffic-reduced area or can only be reached via such an area;
  • is on a road which, due to its permissible total weight, cannot be driven on by truck or can only be reached via such a road;
  • is on a road which is too narrow for a lorry to pass (even temporarily, e.g. due to parked vehicles or a construction site) or can only be reached via such a road;
  • is in a cul-de-sac;
  • is located on a site which cannot be accessed without authorisation.

If any of these restrictions apply to your desired delivery address or if you are unsure, please contact our customer service before ordering.

At the time of delivery, you or another person must be present to receive the goods personally, as the receipt of goods must be confirmed in writing. In order for the courier to be able to arrange a desired delivery date and time window with you or to reach you or the recipient at short notice, you will be asked to provide a telephone number during the ordering process. It is unfortunately not possible to determine an exact time of delivery in advance.

Damages in transit

Please report any obvious transport damage directly to the courier and contact us as soon as possible so that we can assert our claims against the courier or with the transport insurance. However, it does not in any way affect your legal rights as a consumer if you do not report the damage immediately.

Delivery to the Channel Islands

The Channel Islands (Bailiwick of Jersey and Bailiwick of Guernsey) are not part of the VAT area of the EU, therefore taxes and levies may apply to the import of goods depending on the value of the goods, shipping costs and other factors. These have to be paid by the recipient as Posterlounge does not assume any import duties. If you have selected the Channel Islands as your delivery area, the invoice amount will be calculated excluding VAT.

Further information can be found here:
www.gov.je/TaxesMoney/GST/GSTCustomers/Pages/DeclaringPaying.aspx
www.gov.gg/article/153086/Customs-and-Excise-Duties-and-Rates